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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Teresa Pape

Teresa Pape

May 2, 2026

5  out of  5
rating by Teresa Pape
"Great Insurance Co. Nice staff & helpful Matt was so nice & helpful."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Tracie Brown’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Ashtabula."
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Mady Bernstein

April 30, 2026

5  out of  5
rating by Mady Bernstein
"Matt was absolutely fantastic to work with! He was knowledgeable, patient, and really took the time to understand my needs. He explained all the options clearly and helped me find the perfect insurance plan. His professionalism and friendly approach made the whole process easy and stress-free. I highly recommend Matt to anyone looking for reliable and personalized insurance service. Five stars all the way!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Ray Herpy

April 24, 2026

5  out of  5
rating by Ray Herpy
"These folks are wonderful. They are knowledgeable and trustworthy, as well as personable and friendly!"
We responded:
"Ray, thank you for your wonderful review of State Farm Agent Tracie Brown’s Team! We appreciate your business and look to serving your many years! "
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Reaghan K

April 22, 2026

5  out of  5
rating by Reaghan K
"This staff is amazing! everyone is always happy to help with fast and efficient answers, especially Matt. Highly recommend!"
We responded:
"Thank you so much for the 5-stars, Reaghan! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help!"
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Joanne Sandella

April 20, 2026

5  out of  5
rating by Joanne Sandella
"I would like to say, Matt listened to my concerns regarding my claims representative and helped solve the issues. He has been very helpful and supportive."
We responded:
"We appreciate your review, Joanne. We are so happy that you had such a wonderful experience with State Farm Agent Tracie Brown’s Team here in Ashtabula! Thank you for trusting us! "
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Becca Clark

April 17, 2026

5  out of  5
rating by Becca Clark
"All the staff is super friendly, very knowledgeable and straightforward! I also appreciate how everything gets done in a timely and professional manor! It's refreshing to receive excellent customer service, thank you!!"
We responded:
"Thank you so much for the 5-stars, Becca! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to my team at State Farm Agent Tracie Brown’s Team anytime."
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Heather Tobias

March 23, 2026

5  out of  5
rating by Heather Tobias
"Grace Tennyson is fantastic highly recommend her to help with all your insurance needs, she takes the time to listen, and explain everything so that you know your making the best decision for you and/or your family. I couldn't recommend her more. Call her you won't be sorry."
We responded:
"Thank you, Heather! "
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Andrea Demsar

March 16, 2026

5  out of  5
rating by Andrea Demsar
"I want to give a cheer for Marisa at Tracie Brown State Farm. She is consistently efficient, great attitude , quickly takes care of what I need done and I can hear her smile over the phone . She is an A+++++ employee in my opinion !!"
We responded:
"Thanks so much for the amazing review, Andrea! We really appreciate your support here in Ashtabula . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Matthew

March 13, 2026

5  out of  5
rating by Matthew
"Excellent service! I highly recommend!"
We responded:
"Matthew, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience."
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Karen Loebsack

March 2, 2026

5  out of  5
rating by Karen Loebsack
"Maeve was just great.. I bought a newer car and needed to update my insurance policy. She gave me very good advice on what to do with my existing car until I sold it, and in getting my newer car placed on insurance. She's very pleasant, thorough, and informative. I got great pricing and would recommend Tracie Brown State Farm to anyone looking for insurance."
We responded:
"Thank you for choosing Tracie Brown State Farm. I appreciate your kind words for Matt. We appreciate you! "
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Tina Morris

February 23, 2026

5  out of  5
rating by Tina Morris
"Matt was very informative and answered all my questions. Helped me insure my car."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Tracie Brown’s Team."
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Jade Jarnigan

February 14, 2026

5  out of  5
rating by Jade Jarnigan
"Super helpful & kind!!!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations!"
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Chris Ritter

January 28, 2026

5  out of  5
rating by Chris Ritter
"Grace at Tracie Brown agency is first class, she reviewed my coverages, we talked & my coverage increased greatly for pennies a day. I also purchased life insurance that meets my needs perfectly."
We responded:
"Wow, thank you for the 5-star review, Chris! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch! Chris, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Tracie Brown’s Team is just a call or email away!"
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Christian Smith

December 24, 2025

5  out of  5
rating by Christian Smith
"Ashley was awesome!"
We responded:
"Thank you for choosing Tracie Brown State Farm Insurance. I appreciate your business and your time to review my agency. "
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Jesse Sarell

December 5, 2025

5  out of  5
rating by Jesse Sarell
"They've been really helpful I appreciate them all"
We responded:
"Thank you for choosing Tracie Brown Insurance Agency. We pride ourselves on being helpful and taking care of our customers. If you need anything, please do not hesitate to reach out."
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Joanna Christine

December 4, 2025

5  out of  5
rating by Joanna Christine
"Matt went above today to help us out with our claim. We've been customers a long time, will continue to stay with him."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Josh Cam

November 20, 2025

5  out of  5
rating by Josh Cam
"Very helpful and good at explaining everything and very nice"
We responded:
"Thank you, Josh for choosing Tracie Brown State Farm Agency and thank you for giving my office a great review. I appreciate your time and your business. "
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Laurie Stuper

November 9, 2025

5  out of  5
rating by Laurie Stuper
"Great service and experience. They are exactly like the commercial. Jake from State farm is a great representative of their service. So fast and kind"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Wendy Moore

Wendy Moore

October 29, 2025

5  out of  5
rating by Wendy Moore
"Ashley spent hours with me straightening out a problem I had with another insurance company refusing to cancel my policy. She took care of it. I got a great new policy and a great price. I would recommend this Ashley to anyone she was extremely patient with me and calmed me down fabulous agent and person. She’s a 5+ plus"
We responded:
"Thank you for choosing Tracie Brown State Farm. I’m thrilled that Ashley took such amazing care of you and was able to exceed your expectations. "
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Derrick Jordan

October 26, 2025

5  out of  5
rating by Derrick Jordan
"Great and caring person. She needs a $10 raise"
We responded:
"Thank you, Derrick!"
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BOB ZIMNY

October 12, 2025

5  out of  5
rating by BOB ZIMNY
"I was handling a complicated claim for a friend .Matt handled the entire issue within hours!"
We responded:
"Thank you, Bob! I'm so glad Matt was able to help you and handle this so efficiently. "
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Brian Rose

October 7, 2025

5  out of  5
rating by Brian Rose
"Really helpful through the whole situation I see myself being a long time customer."
We responded:
"Thank you for choosing Tracie Brown State Farm! "
Profile photo of Mo Felt

Mo Felt

October 1, 2025

5  out of  5
rating by Mo Felt
"Ashley had quick and precise answers to my questions, clear explanations, and cared beyond my original needs. Sensational."
We responded:
"Thank you, Mo! I appreciate your kind words and shouting out Ashley! "
Profile photo of Farren Barnes

Farren Barnes

September 26, 2025

5  out of  5
rating by Farren Barnes
"I switched to Tracie and team after a horrible experience with a State Farm agent. Taylor was exceptional! Patient, helpful and true customer service that doesn’t exist anymore!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Christine Longano

September 26, 2025

5  out of  5
rating by Christine Longano
"Placed a call for information on Renters insurance and they answered all of my questions. I love this office. Everyone is so nice"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"